Please allow up to 7 days for processing and dispatching your shipment, up to 14 days when we are running large promotions. This is an ESTIMATE only and does not include order processing time, which may take several business days. Higher than usual shipping volumes during the Covid pandemic are also creating longer than usual transit times. We’ll do everything we can to ensure a speedy delivery, but delivery dates are not guaranteed at this time. Additionally, STRAYE does not process orders over the weekend or holidays.
STRAYE offers free shipping on orders over $40.00 containing non-sale items. If your order contains all sale or Mystery items, shipping is $8.00.
Your order will arrive via FedEx and the shoes will not be in boxes. This helps us keep costs down for you, our customer. STRAYE does not serve PO Boxes or Military APO, FPO and DPO destinations.
We try to keep our inventory as accurate as possible, but if the merchandise you ordered ends up being out of stock or if additional identification is needed for credit verification, STRAYE will contact you.
Once your order is shipped, you will receive a tracking number via email, if you have provided the correct email. If you do not receive your tracking number, log in to your account and check if your email is incorrect. You may also see your tracking information online in your account.
This usually happens during the time that the warehouse sends a confirmation to the warehouse that the order has been shipped. Once a tracking number is established with FedEx, they actually need to scan the label for the tracking number to begin working. If you get this message trying to track your package, try again the next day and it should work then.
If your package is not successfully delivered and is sent back to STRAYE by the carrier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.
If you refuse your shipment from STRAYE, you are responsible for the original shipping charges, any duties, taxes and/or customs charges on the package (both original and return shipments), and the cost of returning the package to STRAYE.
STRAYE cannot be held responsible for missing packages if the tracking number states the product was in fact delivered to the shipping address provided at the time the order was placed.
STRAYE requests that we cancel your order before it ships so you can place a new order. That way, there is a better chance that the product you want is still in stock.
Technically, STRAYE does not perform exchanges. After you receive our return form, and your return is approved and processed, we will refund your original order excluding our original shipping fees. You may then place a new order for your desired style or size, if it is available.
All MYSTERY pairs or sale items bought with deep discount codes (50% or more) are final & non-returnable. Discounts cannot be combined with any other offer, promotion, discount code, or be applied to a previous order. Discount codes cannot be stacked with other discount codes in the same order placed.
UNAUTHORIZED RETURNS ON ANY ITEMS WILL NOT BE REFUNDED. STRAYE DOES NOT ALLOW OR ACCEPT RETURNS ON SALE ITEMS. Returnable non-sale items must be unworn and resellable, so try items on immediately indoors and make your decision carefully. Items must be returned strictly within 14 days after your order was received. Outside of this time frame, your return will only be accepted at our discretion. If the items are in original condition, and accepted, a full refund for the price of the product will be issued to your original method of payment, excluding any shipping fees. Again, refunds are for the cost of the merchandise only. Shipping charges are non-refundable and the customer is responsible for all return shipping charges.
Contact us with your order number to receive a Return Form. All returns must be sent via a trackable method so that your package can be tracked and ensure receipt at our facility. Returns sent back without official STRAYE return forms will be considered as unauthorized returns and will not be acknowledged by our warehouse.
STRAYE accepts all major credit cards, Visa, Mastercard, American Express, Discover, JBC, Shopify Pay and Apple Pay.