NO REFUNDS ON SALES & DISCOUNTED OFFERS. UNAUTHORIZED RETURNS ON ANY ITEMS WILL NOT BE REFUNDED.
Returnable items must be unworn and resellable, so try items on immediately indoors and make your decision carefully. Items must be returned strictly within 30 days after your order was placed. Outside of this time frame, your return will only be accepted at our discretion.
If the items are in original condition, and accepted, a full refund for the price of the product will be issued to your original method of payment, excluding an $8.00 per return processing fee. Again, refunds are for the cost of the merchandise only. Shipping charges are non-refundable. STRAYE will cover the cost of the return shipping back to our warehouse. Returns sent back without official STRAYE authorization will be considered as unauthorized returns and will not be acknowledged by our warehouse.
To process a return, visit the Returns Portal to get started.STRAYE RETURNS PORTAL
Technically, STRAYE does not perform exchanges. After you receive return authorization, and your return is approved and processed, we will refund your original order excluding our original shipping fees. You may then place a new order for your desired style or size, if it is available.