FREQUENTLY ASKED QUESTIONS

SHOP SMART: BUY ONLY FROM STRAYE.COM. BEWARE OF IMPOSTERS! ANY WEBSITE WITH STRAYE IN THE URL THAT ISN’T STRAYE.COM IS A FAKE. WE ALSO ENDORSE ZUMIEZ.

PROTECT YOURSELF: SKETCHY WEBSITES MIGHT PROMISE LOW PRICES BUT WILL EITHER STEAL YOUR FINANCIAL INFO OR SEND YOU CHEAP KNOCK-OFFS OR NOTHING AT ALL.

TRUST STRAYE: DON’T SETTLE FOR LESS—GET YOUR AUTHENTIC HEAT RIGHT HERE!

Use the S icon on the bottom left of the site or send an email to: service@straye.com

For U.S. Orders: Within 1 day after your order, log into your account or access view your order on the order confirmation email and select “Cancel” or “Edit”. If canceling your order, you’ll receive an email confirming the cancellation status following an order refund email. If making changes to an order, we will cancel and refund the original order and create a new order with the changes that are being made. Please be aware that we are only be able to change or cancel your order if your request is answered before your order is processed.

For INTL Orders: Contact service@straye.com before your order ships and we can help you.

If your international order has already been processed by DHL, you can make try to make changes to your shipping address, delivery date or any other instructions ondemand.dhl.com.

Once your return has been delivered to our warehouse, please allow 3–5 business days for inspection and processing.

Once your return has been inspected, your refund or exchange will be processed within 48 hours.

The discount code field is located on the first step of the checkout, which is the next step after the cart page.

Discount codes are not applicable to sale items and pre-orders, unless noted. Discount codes also usually have expiration dates.

We ship Monday–Friday. Orders go out in 3–5 businessdays. No weekends.

Shipping Estimates:
U.S.: 3–7 business days
International: 5–10 business days

STRAYE styles generally fit true to size. If you're between sizes or prefer a more relaxed fit, we recommend going up half a size.

For the best fit, please refer to the Size Guide on the product page just above the size selector.

All sizing is listed in U.S. sizes:
• M = Men's
• W = Women's

If the size isn't right, the first exchange on an eligible full-price U.S. order is free.

Items discounted 30% or more, FINAL SALE items, MYSTERY items, and international orders are not eligible for returns or exchanges.

For complete details, please see our Returns & Exchanges Policy.

If a shoe has a Back in Stock Notification associated with a sold out size, then that shoe will eventually be replenished. If there is no Back in Stock Notification, then that shoe will be gone once it is sold out.

We understand that not producing certain 1/2 sizes available could be frustrating, but this is not uncommon amongst many shoe brands.

However, many customers have found success by trying a size up or down based on their preference for fit. This approach has worked well for them. We appreciate your understanding.

Select drops that are listed as pre-order can be purchased in advance to be reserved and shipped on or around the date listed. These drops are isolated purchases and are limited to one pair per customer to be fair to everyone.

We want to ensure you have clear expectations about pre-orders. At the time of your purchase, the product page indicates the estimated arrival date to our warehouse. Please keep in mind that this date is an approximation and may shift slightly as we track your item's journey to us. Occasionally, shipments experience minor delays—typically just a matter of days—as they pass through the port, and we're closely monitoring these situations to minimize any inconvenience. Pre-orders are shipped in the sequence they were placed, and we greatly appreciate your patience and understanding as we fulfill your order.

Spot clean with mild soap and water or Suede Cleaner. Do not machine wash.

Designed for skating, with reinforced materials... tested by pro riders.

As of 2023, STRAYE is a privately owned company operated by Angel Cabada.

STRAYE is headquartered in California, USA.

Directly at STRAYE.com, ZUMIEZ and select skate shops worldwide.

Please email wholesale inquiries to sales@straye.com along with the following information:
• Store address
• Website
• Company Deck
• Instagram
• Footwear brands you are currently authorized to sell