TREAD LOUDLY | $20 USD INTL EXPRESS SHIPPING
SHOP SMART: BUY ONLY FROM STRAYE.COM. BEWARE OF IMPOSTERS! ANY WEBSITE WITH STRAYE IN THE URL THAT ISN’T STRAYE.COM IS A FAKE.
PROTECT YOURSELF: SKETCHY WEBSITES MIGHT PROMISE LOW PRICES BUT WILL EITHER STEAL YOUR FINANCIAL INFO OR SEND YOU CHEAP KNOCK-OFFS OR NOTHING AT ALL.
TRUST STRAYE: DON’T SETTLE FOR LESS—GET YOUR AUTHENTIC HEAT RIGHT HERE!
Use the Chat button on the bottom left of the site.
For U.S. Orders: Within 1 day after your order, log into your account or access view your order on the order confirmation email and select “Cancel” or “Edit”. If canceling your order, you’ll receive an email confirming the cancellation status following an order refund email. If making changes to an order, we will cancel and refund the original order and create a new order with the changes that are being made. Please be aware that we are only be able to change or cancel your order if your request is answered before your order is processed.
For INTL Orders: Contact service@straye.com before your order ships and we can help you.
Refunds typically take 1-3 business days to process and return to your account. If you haven't received the funds within this period, kindly consider reaching out to your bank to expedite the release of the funds.
The discount code field is located on the first step of the checkout, which is the next step after the cart page.
For US orders, we did at one time, but we have gladly disassociated with Paypal. Our global provider does accept PayPal for International orders.
For orders under $100, the shipping rate to the contiguous 48 U.S. states is $10, otherwise it's free.
The shipping rate to Alaska and Hawaii is $30.
DHL Express Shipping on International orders is flat-rate $20 USD. INTERNATIONAL TAXES AND DUTIES ARE LISTED AT CHECKOUT SO YOU’LL KNOW WHAT THE FULL COST OF YOUR ORDER IS UP FRONT. YOU WON’T BE CHARGED ADDITIONAL FEES WHEN YOUR PACKAGE ARRIVES IN YOUR COUNTRY.
To assist you in choosing the right size, we have a Size Guide located on our product detail pages to provide information that will help you determine the correct size for your purchase.
If a shoe has a Back in Stock Notification associated with a sold out size, then that shoe will eventually be replenished. If there is no Back in Stock Notification, then that shoe will be gone once it is sold out.
Subscribe to STRAYE Back-in-Stock notifications and you be among the first to know when your size is available again.
Simply select your size and sign up for alerts.
We understand that not producing certain 1/2 sizes available could be frustrating, but this is not uncommon amongst many shoe brands.
However, many customers have found success by trying a size up or down based on their preference for fit. This approach has worked well for them. We appreciate your understanding.
Please email wholesale inquiries to sales@straye.com
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