Here’s everything you need to know about how we ship STRAYE —processing times, costs, restrictions, and what to expect for domestic and international orders.
Cancel or edit your order within one day of placing it. If the label’s already created, cancellations aren’t possible and shipping fees are non-refundable. After one day, contact customer service, but cancellation is not guaranteed.
If your order’s already with DHL, use ondemand.dhl.com to adjust the address, change delivery time, or set up a pickup.
Orders placed Monday–Friday usually ship in 3–5 business days. Processing excludes weekends and holidays.
| Region | Transit time | Fees |
|---|---|---|
| USA | 3–7 business days (approx) | Over $100 – Free Under $100 – $10 |
| USA outer territories | 5–10 business days (approx) | $20 |
| Region | Transit time | Fees |
|---|---|---|
| International | 5–10 business days (approx) | $20 USD flat via DHL Express |
We do not ship to PO boxes or APO/FPO addresses.
You’ll get an automated email with tracking once your order ships. If you don’t see a number yet, your order is still processing. You can also check the order tracking page.
Pre-order drops secure your pair in advance. Estimated ship dates are listed on product pages. Dates may shift slightly due to port delays. Pre-orders ship in the order placed—thank you for your patience.
Make sure your shipping info is accurate. If you entered the wrong address after shipping, create a free UPS MyChoice account to reroute. Refunds are issued only if the package is returned undeliverable, less return shipping and protection fees. Future orders may require signature delivery. For international orders already processed, adjust via ondemand.dhl.com.
If your package is missing, contact service@straye.com. If you open an investigation on your own, we can’t assist further.
STRAYE is not responsible for lost packages on orders without SHIP SAFE protection.
See our Return Policy for full details.
Shipments to Mexico are temporarily unavailable due to a customs hold on footwear imports.
We do not ship to a list of restricted countries (see full list below). STRAYE also does not offer SALE items to international customers.
Duties and taxes are collected at checkout via Global-e’s DDP model. These are typically non-refundable as they’re paid to customs. If your country allows reclaiming duties, you must pursue that independently. STRAYE may, at its discretion, refund duties and taxes on returned orders—but this is not guaranteed.
If you ship to a U.S. hotel, STRAYE is not liable if the package does not arrive in time.
Orders with U.S. addresses placed using international credit cards will be flagged and canceled.
If DHL or customs contacts you for extra payment, reach out to service@straye.com.
Due to carrier, customs, or banking restrictions, we don’t ship to the countries below.
If your country isn’t listed but checkout fails, email service@straye.com.
