ALL ORDERS PLACED ARE PROCESSED MONDAY-FRIDAY ONLY (EXCLUDING MAJOR HOLIDAYS) AND SHIPPED WITHIN 5-7 BUSINESS DAYS. ONCE YOUR ORDER IS SHIPPED YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION.
If you need to make a change to your order, including sizes, styles, or addresses, STRAYE requests that you contact us as soon as possible! If you need to request a change 1 day after you placed the order, please contact customer service to make further arrangements. PLEASE NOTE REQUESTING A CANCELLATION IS NOT GUARANTEED AND IS A REQUEST.
For more information, visit our Chat in the bottom right of the site and leave a message. Customer Support Hours are Monday-Friday 10am-4pm (PST). Our agents are English-speaking only.
STRAYE offers Free UPS Shipping on orders over $100.00 on non-sale orders. Orders under $100.00 are charged a $10.00 flat rate. All HI, AK, and PR orders are charged a flat rate of $20.00. During promotional events, these shipping rates are subject to change for the duration of the event. Our Free Shipping policies are likely to change when STRAYE is offering promotions.
| USA | OVER $100 | UNDER $100 |
|---|---|---|
| 3-8 BUSINESS DAYS | FREE | $10 |
| USA OUTER TERRITORIES | OVER $100 | UNDER $100 |
| 5-10 BUSINESS DAYS | $20 | $20 |
| CANADA / MEXICO | SHIPPING | RETURNS |
| 5-10 BUSINESS DAYS | DHL Calculated Rate | Duties and Taxes Included | NO RETURNS |
| INTERNATIONAL | SHIPPING | RETURNS |
| 12-16 BUSINESS DAYS | DHL Calculated Rate | Duties and Taxes Included | NO RETURNS |
STRAYE ships worldwide. All International orders ship every Wednesday from our warehouse. All orders placed before Sunday will ship the following Wednesday.
International taxes and duties are now listed at checkout checkout so you’ll know what the full cost of your order is up front. This way, we can keep each country’s taxes and duties accurate and up-to-date as they change, and you won’t be charged additional fees when your package arrives in your country. Your cost for shipping will be listed separately for transparency. We are aiming to offer a better experience for everyone ordering internationally.
STRAYE DOES NOT SHIP TO PO BOXES AND APO/FPO.
Once your order is shipped, you will receive an automated email with your tracking number. If you have not received a tracking number, your order has not left the warehouse, and we are working on it.
TRACK PACKAGEORDER PROTECTION.COM | Coverage for Theft • Damage • Lost packages • Wrong items • Missing items & More.
STRAYE ships to the address entered by the customer and does not require a delivery signature. STRAYE is not responsible for lost or stolen packages.
Consult our RETURNS Policy.