Did you change your mind, or give the wrong address or size at checkout? No worries. Log into your account or access view your order on the order confirmation email and select “Cancel” or “Edit” within one day to update your order. If canceling your order, you’ll receive an email confirming the cancellation status following an order refund email. If making changes to an order, we will cancel and refund the original order and create a new order with the changes that are being made. Please be aware that we are only be able to change or cancel your order if your request is answered before your order is processed.
If you need to request a change one day after you placed the order, please contact customer service to make further arrangements. PLEASE NOTE: REQUESTING A CANCELLATION IS NOT GUARANTEED AND IS A REQUEST.
ALL ORDERS PLACED ARE PROCESSED MONDAY-FRIDAY ONLY (EXCLUDING MAJOR HOLIDAYS) AND SHIPPED WITHIN 5-8 BUSINESS DAYS FROM THE DATE THE ORDER WAS PLACED. ONCE YOUR ORDER IS SHIPPED YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION.
STRAYE offers Free UPS Shipping on orders over $100.00. Orders under $100.00 are charged a $10.00 flat rate. All HI, AK, and PR orders are charged a flat rate of $20.00. During promotional events, these shipping rates are subject to change for the duration of the event. Our Free Shipping policies are likely to change when STRAYE is offering promotions.
| USA | OVER $100 | UNDER $100 |
|---|---|---|
| 3-7 BUSINESS DAYS | FREE | $10 |
| USA OUTER TERRITORIES | OVER $100 | UNDER $100 |
| 5-10 BUSINESS DAYS | $20 | $20 |
| CANADA / MEXICO | SHIPPING | RETURNS |
| 5-10 BUSINESS DAYS | DHL Calculated Rate | Duties and Taxes Included | NO RETURNS |
| INTERNATIONAL | SHIPPING | RETURNS |
| 12-16 BUSINESS DAYS | DHL Calculated Rate | Duties and Taxes Included | NO RETURNS |
STRAYE ships worldwide with the exception of Afghanistan, Åland Islands, Ascension Island, Belarus, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Côte d’Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkmenistan, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, and Zimbabwe.
International taxes and duties are listed at checkout so you’ll know the full cost of your order up front. This way you won’t be charged additional fees when your package arrives in your country. Your cost for shipping will be listed separately for transparency.
STRAYE DOES NOT SHIP TO PO BOXES AND APO/FPO.
Once your order is shipped, you will receive an automated email with your tracking number. If you have not received a tracking number, your order has not left the warehouse, and we are working on it. Visit our order tracking page to monitor all stages of the shipping process.
Orders are shipped to the address approved by the customer, and do not require a signature at delivery.
Consult our RETURNS Policy.
