NEED TO CHANGE OR CANCEL YOUR ORDER?

Did you change your mind, or give the wrong address or size at checkout? No worries. Log into your account or access view your order on the order confirmation email and select “Cancel” or “Edit” within one day to update your order. If canceling your order, you’ll receive an email confirming the cancellation status following an order refund email. If making changes to an order, we will cancel and refund the original order and create a new order with the changes that are being made. Please be aware that we are only be able to change or cancel your order if your request is answered before your order is processed.

If you need to request a change one day after you placed the order, please contact customer service to make further arrangements. PLEASE NOTE: REQUESTING A CANCELLATION IS NOT GUARANTEED AND IS A REQUEST.

ORDER PROCESSING TIMES

ALL ORDERS PLACED ARE PROCESSED MONDAY-FRIDAY ONLY (EXCLUDING MAJOR HOLIDAYS) AND SHIPPED WITHIN 3-7 BUSINESS DAYS FROM THE DATE THE ORDER WAS PLACED. ONCE YOUR ORDER IS SHIPPED YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION.

SHIPPING TIMES AND FEES

USA OVER $100 UNDER $100
3-7 BUSINESS DAYS (approx) FREE $10
USA OUTER TERRITORIES OVER $100 UNDER $100
5-10 BUSINESS DAYS (approx) $35 $35
INTERNATIONAL SHIPPING RETURNS
5-10 BUSINESS DAYS (approx) $30USD FLAT / DHL EXPRESS COURIER NO RETURNS

ORDER PROCESSING

Orders placed on straye.com are processed Monday–Friday and shipped within 3-7 business days, excluding the weekend and major holiday periods when we are inundated with orders. Once your order is processed and shipped, you will receive an email notification with your tracking information.

During promotional events, these shipping rates are subject to change for the duration of the event. Our Free Shipping policies are likely to change when STRAYE is offering promotions.

PO BOXES AND APO/FPO

STRAYE DOES NOT SHIP TO PO BOXES AND APO/FPO.

TRACK YOUR ORDER

Once your order is shipped, you will receive an automated email with your tracking number. If you have not received a tracking number, your order has not left the warehouse, and we are working on it. Visit our order tracking page to monitor all stages of the shipping process.

LOST OR STOLEN PACKAGES

STRAYE is not responsible for lost or stolen packages. Orders are shipped to the address approved by the customer, and do not require a signature at delivery. If your package is lost or stolen, immediately contact service@straye.com and we will respond to you as soon as possible.

RETURNS

Consult our RETURNS Policy.


INTERNATIONAL ORDERS

STRAYE serves most countries in the world, with some exceptions. If your country is not listed in the Country pulldown during checkout, then your country does not allow the duties to be taken care of during the order process, therefore we choose not place that burden on you, and we do not service your country.

DUTIES & TAXES

International orders will be subject to:

  • Terms & Conditions and Privacy Policy via Global-E. This will be presented to you at checkout.
  • Global-E will act as the seller of record for these orders.

Payment of duties at checkout through Global-E covers the following:

  • The stated fees at the time of checkout which includes non-refundable customs duties and taxes.
  • The payment of stated fees at the time of checkout which includes customs duties and taxes.

We get that buying across borders can be tricky. That's why we've brought in DDP (Delivered Duty Paid).

Here's why it's awesome for you:

  • Easy Checkout: No hassle. You see the total cost upfront, making decisions a breeze.
  • No Sneaky Fees: DDP means no extra charges. Shopping with us is crystal clear.
  • Worldwide Fairness: Wherever you are, our DDP system guarantees the same upfront pricing for everyone.

Depending on what country you are from you can expect one of the following scenarios:

  • Taxes/duties already included in product price
  • Customer has to pay taxes at checkout and duties already included in product price
  • Customer can pay taxes/duties at checkout or delivery
  • Customer has to pay taxes/duties at checkout separately

INTERNATIONAL CANCELLATIONS

If you are attempting to ship to a U.S. address using an International credit card, your attempt at placing an order will be flagged and cancelled.

INTERNATIONAL SHIPPING NOTICES

If you receive an email from DHL or your local customs agency requesting for additional payment, please contact service@straye.com.

For more information, please contact service@straye.com or visit our Chat.

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