Orders are processed within 3–5 business days (excluding weekends and holidays). Processing times may be longer during major promotions, product launches, or other periods of unusually high order volume.
To help prevent fraud and protect both our customers and STRAYE, some international orders may require manual review before shipment. If selected, processing may be delayed by up to 1 business day while we verify the order.
Delivery times are estimates only and may be affected by customs processing, weather, or carrier delays.
Orders may be updated or canceled only before fulfillment begins and before a shipping label is created. Requests are handled on a best-effort basis and are not guaranteed.
Tracking details are emailed once your order ships.
Customers are responsible for providing a complete and accurate shipping address. STRAYE is not responsible for delays, additional charges, or delivery issues resulting from incorrect or incomplete address information.
If a package is returned to STRAYE due to an incorrect or incomplete address, refusal of delivery, failure to claim the shipment, or any other reason not caused by STRAYE, the order is subject to our Returns & Exchanges Policy. Original shipping charges, SHIP SAFE fees, duties, taxes, and carrier return fees are non-refundable.
Returned shipments are not automatically reshipped. Customers wishing to receive their order must place a new order with a working address.
| Region | Transit Time | Fees |
|---|---|---|
| United States | 3–7 business days | $10 Flat Rate |
| Puerto Rico, Guam, Virgin Islands | 5–10 business days (approx.) | $20 Flat Rate |
| Region | Transit Time | Fees |
|---|---|---|
| International | 3–7 business days (DHL Express - Signature Required) | Calculated at checkout by destination |
For eligible destinations, STRAYE ships using a Delivered Duty Paid (DDP) model. Duties, taxes, and applicable import fees are calculated and collected at checkout, so customers are not expected to pay additional duties or taxes upon delivery.
Duties, VAT, shipping charges, and related fees are non-refundable unless required by law.
STRAYE ships to most countries worldwide via DHL Express.
If a country is unavailable at checkout, it is not currently supported.
If SHIP SAFE was not selected at checkout, STRAYE does not provide refunds, replacements, or store credit for packages reported lost or stolen after the carrier records the shipment as delivered.
STRAYE may assist with a carrier inquiry when appropriate. Carrier investigations do not create an obligation to provide a refund, replacement, or store credit.
Orders shipped to freight forwarders, package forwarding companies, or reshipping services are final sale.
Responsibility for the shipment transfers upon carrier-confirmed delivery to the forwarding address.
STRAYE is not responsible for loss, theft, damage, delay, misdelivery, or any other issue occurring after carrier-confirmed delivery to the forwarding address.
SHIP SAFE coverage ends upon carrier-confirmed delivery to the freight forwarding or reshipping facility.
