RETURN GUIDELINES

INTERNATIONAL RETURNS

  • STRAYE does not accept returns on International orders. It is not cost effective for both parties.

DOMESTIC RETURNS

  • You have up to 14 days upon receiving shipment to return items purchased on straye.com.
  • Returned item(s) must be in new and unused condition with the original tags still attached.
  • Once your order is received and inspected, a refund to your original payment method will be processed.
  • Shipping fees and SHIP SAFE are non-refundable.
  • Once your return is delivered allow 3-5 business days for inspection.
  • After inspection allow 24-48 hours for your refund to be processed.
  • STRAYE is not responsible for fees associated with return-to-sender packages.
REQUEST RETURN AUTHORIZATION

EXCHANGES

STRAYE does not offer exchanges. We ask that you return the product for a refund and place a new order for the preferred item(s).

DISCLAIMER

  • STRAYE does not offer returns on purchases made at other retailers or online sellers.
  • Frequent returns or unusual patterns/activities will be flagged in our system. If we notice that our return policy is being abused, we reserve the right to cancel or refuse future orders and cancellation requests.
  • Returns we receive that do not use the provided return shipment label will be refused. Any alterations to the label will not be accepted.
  • Returns received that are not in sellable condition will incur a $10 repurposing fee.

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