Returns & Exchanges

STRAYE reserves the right to approve, deny, or limit any return or exchange at its sole discretion.

Price Adjustments

Price adjustments aren’t offered on past purchases. Promotions apply only while they’re actively running.

Return Eligibility

Returns must be requested within 10 days of delivery (based on carrier scan). Approved returns must be shipped within the stated return window.
Returns requested after 10 days are not eligible for automated processing. If approved, store credit may be issued at STRAYE’s discretion.
Returned items must be new, unworn, odor-free, and have all original tags attached. Items may be tried on indoors only.
Retail shoe boxes must be returned inside a protective outer shipping box. Returns sent without an outer protective box aren’t eligible for refund or exchange.
Items returned in unsellable condition (including signs of wear, odor, dirt, damage, or missing components) aren’t eligible for refund or exchange. If requested within 10 days, unsellable items may be shipped back to the customer at the customer’s expense.
Final Sale: SALE and MYSTERY items are not eligible for return or exchange (except where required by law).
Items purchased from authorized retailers must be returned to the original place of purchase.
Partial returns from multi-item orders may be denied, prorated, or adjusted at STRAYE’s discretion.

Return Shipping Deadline

Approved returns must be shipped within 10 days of return approval.
The carrier must physically scan the package within 10 days after approval. Drop-off receipts or self-service kiosk confirmations do not qualify.
Returns not scanned within 10 days are automatically closed and may be refused upon arrival.
Late shipments may be returned to the customer at their expense.

Domestic Exchanges (U.S.)

Self-serve exchanges are limited to the same product in a different size.
Different products or colors require a return and a new order; requests are reviewed case by case.
Your first size exchange ships free within the continental U.S. We provide a prepaid return label and cover outbound shipping for the replacement item.
Additional exchanges require return shipping and outbound shipping fees.
Exchanges are processed first-come, first-served and are subject to product availability. We can’t guarantee your requested item will still be in stock once your return is received and processed.

Fees & Refunds

SHIP SAFE fees and original shipping charges are non-refundable.
Prepaid return labels are not provided for standard returns. If approved, customers are responsible for return shipping costs.
Your first exchange within the continental U.S. includes a prepaid return label and free outbound shipping for the replacement item.
Defective or incorrect items must be reported with photos within 7 days of delivery. Email service@straye.com for review.
Refunds are issued to the original payment method within 24–72 hours after inspection (please allow up to 5 business days for processing).
Refunds cannot be redirected, split, or converted.

Return Shipping & Risk

Responsibility transfers to STRAYE only once the return package is physically scanned by the carrier. Until the initial carrier scan occurs, the return remains the customer’s responsibility.

Unauthorized, late, or out-of-policy returns may be refused, returned at the customer’s expense, or discarded without refund or credit.

U.S. Returns & Exchanges

Log into your account to start a return or exchange.

U.S. CUSTOMERS ONLY | NOT FOR INTL

International Returns

All international returns are processed through Global-E.
DHL Express return labels are issued for a fee (typically ~$20 USD).
International exchanges are not available.
Duties, VAT, shipping, and related fees may be non-refundable.

International returns are governed by Global-E and cannot be modified or expedited by STRAYE.

INTERNATIONAL CUSTOMERS ONLY

Policies may change without notice. The version in effect at the time of return request applies.