RETURN POLICY

IMPORTANT DISCLAIMERS

• Returned product(s) and boxes must be in new and unused condition with the original tags still attached. If not, there’s a 10% handling fee deducted from the refund. No box-in-box? Exchange canceled. Returns are at your own risk.
• Original shipping and SHIP SAFE fees are non-refundable.
• Returns with a refund outcome incur a $10 shipping label fee. Domestic exchanges are covered for return labels.
• Second exchanges? We give you one shot at a free exchange. After that, second returns are hit with a $5 shipping fee and can only be refunded as Shop Later Credit.
• You have 21 days (28 for international) from delivery to initiate returns. After that, you get store credit.
• Allow 5 business days for inspection of returns prior to next steps.
• Once inspected, refunds, exchanges, or store credit will take 24-72 hours to process.
• Frequent or unusual return patterns will be flagged.
• Unauthorized returns will be ignored.
• STRAYE is not responsible for return-to-sender fees. Any fees will be deducted from potential refunds.
• STRAYE doesn’t offer returns for purchases made from other retailers or online sellers.
• No retroactive discounts for orders placed before any sales events.
• SALE items are FINAL. MYSTERY items are FINAL. No complaints accepted on MYSTERY styles, colors, fit, etc.
• We don’t offer discounts on SALE or pre-ordered items.
• Pre-Sale exchanges aren’t honored. If you buy an item at full price and return it because it went on sale, both transactions are canceled and no product ships.

INTERNATIONAL RETURNS

• Global-E international returns are available for a flat rate of $25 USD, and you’ll get a DHL Express return shipping label.