We want you to be 100% satisfied with your order. If for any reason you are not, we would be happy to issue a store credit or refund for any returned merchandise.
If the returned items are accepted in the original condition with packaging, a refund or credit for the price of the product will be issued, excluding a $10.00 per-return restocking fee. STRAYE will cover the cost of the return shipping. Refunds will only be issued to the credit card used for the original transaction.
Returns must be received by our warehouse within 30 days of purchase.
All returns must be authorized in advance by STRAYE. Returns sent back without official STRAYE authorization will be considered as unauthorized returns and will not be acknowledged by our warehouse. Additionally, STRAYE cannot issue returns for items that are purchased at other locations or online resellers.
No Returns are accepted for any SALE & MYSTERY orders.
All SALE & MYSTERY orders are final.
We reserve the right to correct, update or change our Return Policy at any time without notification.