We would like you to be 100% satisfied with your order. If for any reason, you are not, we would be happy to issue a store credit or refund for any returned merchandise. If the returned items are accepted in the original condition with packaging, a refund for the product's price will be issued, excluding a $10.00 restocking fee. Refunds will only be issued to the credit card used for the original transaction.
Returns must be received within 30 days of purchase.
STRAYE is not responsible for fees associated with return-to-sender packages.
All returns must be authorized in advance by STRAYE. Returns sent back without official STRAYE authorization will be considered unauthorized returns and will not be acknowledged. STRAYE cannot issue returns for items purchased at other locations or online resellers.
$10.00 restocking fee per return
Returns are not accepted for any SALE & MYSTERY orders. SALE & MYSTERY orders are final.
STRAYE does not offer exchanges. we ask that you return the merchandise in its original condition for a refund and place a new order.
We can only issue store credit for Gift Cards.REQUEST RETURN AUTHORIZATION