Returned product(s) and boxes must be in new and unused condition with the original tags still attached. If not, there’s a 10% handling fee deducted from the refund. No box-in-box? Exchange canceled. Returns are at your own risk.
Original shipping and SHIP SAFE fees are non-refundable.
Returns with a refund outcome incur a $10 shipping label fee. Domestic exchanges are covered for return labels.
Second exchanges? We give you one shot at a free exchange. After that, second returns are hit with a $5 shipping fee and can only be refunded as Shop Later Credit.
You have 21 days (28 for international) from delivery to initiate returns. After that, you get store credit.
Allow 5 business days for inspection of returns prior to next steps.
Once inspected, refunds, exchanges, or store credit will take 24-72 hours to process.
Frequent or unusual return patterns will be flagged.
Unauthorized returns will be ignored.
STRAYE is not responsible for return-to-sender fees. Any fees will be deducted from potential refunds.
STRAYE doesn’t offer returns for purchases made from other retailers or online sellers.
No retroactive discounts for orders placed before any sales events.
SALE items are FINAL. MYSTERY items are FINAL. No complaints accepted on MYSTERY styles, colors, fit, etc.
We don’t offer discounts on SALE or pre-ordered items.
Pre-Sale exchanges aren’t honored. If you buy an item at full price and return it because it went on sale, both transactions are canceled and no product ships.
INTERNATIONAL RETURNS
Global-E international returns are available for a flat rate of $25 USD, and you’ll get a DHL Express return shipping label.