Returns & Exchanges

Quick Summary

• First U.S. exchange is free on eligible full-price items.
• Items discounted 30% or more, including BOGO promotions, are final sale and are not eligible for return or exchange.
• International orders are final sale and are not eligible for returns or exchanges.
• Return or exchange requests must be submitted within 14 days of delivery.
• Approved returns must be scanned by the carrier within 10 days of approval.
• Items must be unworn and in resaleable condition.
• If STRAYE ships the wrong item or confirms that an item is damaged or defective, we will provide an appropriate remedy at our sole discretion.

Return Eligibility

• Returns or exchanges must be requested within 14 days of delivery.
• Approved returns must be accepted and scanned by the carrier within 10 days of approval.

Product Condition

• Items must be new, unworn, odor-free, and include all original tags.
• Items may be tried on indoors only.
• Original packaging, including shoe boxes, is part of the product and must be returned undamaged. Shoe boxes must be placed inside a protective outer shipping box, and labels or tape must not be applied directly to the shoe box.
• Returns that do not meet this policy are not eligible for a refund or exchange and may be shipped back to the customer at the customer’s expense.

Exchanges (U.S. Only)

• Eligible full-price U.S. orders receive one free exchange, including a prepaid return label and free outbound shipping.
• Additional full-price exchanges are subject to a flat $10 fee covering return and outbound shipping.
• Exchanges are subject to product availability.

Returns & Refunds (U.S. Only)

• A flat $10 return label fee will be deducted from all domestic refunds.
• Original shipping charges and SHIP SAFE fees are non-refundable.

Heavily Discounted & Final Sale Items

• Heavily Discounted Items: Any item purchased at a discount of 30% or more is final sale and is not eligible for return or exchange.
• Final Sale Items: Items marked FINAL SALE and all MYSTERY items are final sale and are not eligible for return or exchange.

Return Shipping

• Responsibility transfers to STRAYE once the carrier accepts and scans the package.
• Returns lost without proof of carrier acceptance are not covered.

Return Processing

All returns must be approved by STRAYE before being shipped back. Return instructions will be provided once the request has been reviewed and approved.

• Once your return has been delivered to our warehouse, please allow 3–5 business days for inspection and processing.
• Once your return has been inspected, your refund or exchange will be processed within 48 hours.

International Orders

• International orders are final sale and are not eligible for returns or exchanges.
• If your item arrives damaged, defective, or you receive the wrong item, contact us within 14 days of delivery.
• Clear photos are required for all product claims.
• Shipping charges, duties, VAT, taxes, and related fees are non-refundable unless required by law.
• If STRAYE confirms an error or defect, we will provide an appropriate remedy at our sole discretion.
• Claims that cannot be verified through photos or supporting documentation may be denied.

Policy Enforcement

• Returns that do not meet this policy may be refused or shipped back to the customer at the customer’s expense.
• STRAYE reserves the right to deny returns, exchanges, or customer accommodations for accounts showing excessive returns, abuse, or fraudulent activity.