RETURN POLICY

IMPORTANT DISCLAIMERS

  • Returned product(s) and boxes must be in new and unused condition with the original tags still attached. If not, there’s a 10% handling fee deducted from the refund. No box-in-box? Exchange canceled. Returns are at your own risk.
  • Original shipping and SHIP SAFE fees are non-refundable.
  • Returns with a refund outcome incur a $10 shipping label fee. Domestic exchanges are covered for return labels.
  • Second exchanges? We give you one shot at a free exchange. After that, second returns are hit with a $5 shipping fee and can only be refunded as Shop Later Credit.
  • You have 21 days (28 for international) from delivery to initiate returns. After that, you get store credit.
  • Allow 5 business days for inspection of returns prior to next steps.
  • Once inspected, refunds, exchanges, or store credit will take 24-72 hours to process.
  • Frequent or unusual return patterns will be flagged.
  • Unauthorized returns will be ignored.
  • STRAYE is not responsible for return-to-sender fees. Any fees will be deducted from potential refunds.
  • STRAYE doesn’t offer returns for purchases made from other retailers or online sellers.
  • No retroactive discounts for orders placed before any sales events.
  • SALE items are FINAL. MYSTERY items are FINAL. No complaints accepted on MYSTERY styles, colors, fit, etc.
  • We don’t offer discounts on SALE or pre-ordered items.
  • Pre-Sale exchanges aren’t honored. If you buy an item at full price and return it because it went on sale, both transactions are canceled and no product ships.

INTERNATIONAL RETURNS

  • Global-E international returns are available for a flat rate of $25 USD, and you’ll get a DHL Express return shipping label.

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