STRAYE does not accept returns on International orders. It is not cost effective for both parties.
We would like you to be 100% satisfied with your order. If for any reason, you are not, we would be happy to issue a store credit or refund for any returned merchandise. If the returned items are accepted in the original condition with packaging, a refund for the product's price will be issued. Refunds will only be issued to the credit card used for the original transaction.
Returns must be received at our warehouse within 30 days of the purchase date, not within 30 days of getting return approval.
STRAYE is not responsible for fees associated with return-to-sender packages.
All returns must be authorized in advance by STRAYE. Returns sent back without official STRAYE authorization will be considered unauthorized returns and will not be acknowledged. STRAYE cannot issue returns for items purchased at other locations or online resellers.
STRAYE does not offer exchanges. we ask that you return the merchandise in its original condition for a refund and place a new order.
REQUEST RETURN AUTHORIZATION
