SALE items are FINAL. MYSTERY items are FINAL. Complaints regarding MYSTERY styles, colors, fit or anything else are not tolerated.
Original shipping fees and SHIP SAFE are non-refundable.
Returns with a refund outcome incur the shipping label fee at the time of refund. Return labels are covered for Exchanges.
Returned products(s) must be in new and unused condition with the original tags still attached. Products that are not in sellable (new) condition will incur a $10 repurposing fee, which will be deducted from the refund, in addition to the return shipping fee. Any proposed exchanges under these circumstances will be switched to a refund. Returns are at your own risk in this regard.
You have up to 14 days (28 International) after your delivery date to initiate a return.
Activated returns that exceed these deadlines are eligible for shop credit only.
Once your return is delivered allow 3-5 business days for inspection prior to next steps.
Post-inspection, please allow 24-48 hours for your refund, exchange or credit to be processed.
Frequent returns or unusual patterns will be flagged. STRAYE reserves the right to cancel or refuse future orders and cancellation requests.
Unauthorized returns will not be acknowledged.
STRAYE is not responsible for fees associated with return-to-sender packages. These fees will be deducted from any potential refunds.
STRAYE does not offer returns on purchases made at other retailers or online sellers.
STRAYE does not offer retro-active discounts on orders placed before any sales event begins.
STRAYE does not offer discounts on SALE or pre-ordered product.
INTERNATIONAL RETURNS
International Global-E returns are available for a flat rate of $25 USD. You will receive a DHL Express return shipping label.
