RETURN POLICY

IMPORTANT DISCLAIMERS

• Returned product(s) and boxes must be in new and unused condition with the original tags still attached. Products that are not in new condition will incur a 10% handling fee, which will be deducted from the refund. This includes returns that are not returned box-in-box. Any proposed exchanges under these circumstances will be cancelled. Returns are at your own risk in this regard.
• Original shipping fees and SHIP SAFE are non-refundable.
• Returns with a refund outcome will be charged a $10 shipping label fee at the time of refund. Return labels are covered for domestic exchanges.
• Second exchanges are subject to a $5 shipping fee and are only eligible for store credit.
• You have up to 21 days (28 International) after your delivery date to initiate a return or exchange. After 21 days, store credit is issued.
• Once your return is delivered allow 3-5 business days for inspection prior to next steps.
• Post-inspection, please allow 24-72 hours for your refund, exchange or store credit to be processed.
• Frequent returns or unusual patterns will be flagged.
• Unauthorized returns will not be acknowledged.
• STRAYE is not responsible for fees associated with return-to-sender packages. These fees will be deducted from any potential refunds.
• STRAYE does not offer returns on purchases made at other retailers or online sellers.
• STRAYE does not offer retro-active discounts on orders placed before any sales event begins.
• SALE items are FINAL. MYSTERY items are FINAL. Complaints regarding MYSTERY styles, colors, fit or anything else are not tolerated.
• STRAYE does not offer discounts on SALE or pre-ordered product.
• Pre-Sale Exchanges are not honored. In other words, if you return a similar purchase just because it went on sale and you buy the same item on sale, both transactions will be rejected and no product will be shipped.

INTERNATIONAL RETURNS

• International Global-E returns are available for a flat rate of $25 USD. You will receive a DHL Express return shipping label.