Returns & Exchanges

STRAYE reserves the right to approve, deny, limit, or refuse service for any return or exchange at its sole discretion.

Quick Summary

• First U.S. exchange is free on eligible full-price items.
• International orders are final sale and are not eligible for returns or exchanges
• Returns or exchanges must be requested within 14 days of delivery
• Approved returns must be shipped within 10 days of approval
• Items must be unworn and in resellable condition
• If STRAYE ships the wrong item or confirms a defect, we cover all approved correction costs

Return Eligibility

• Returns or exchanges must be requested within 14 days of delivery
• Approved returns must be shipped within 10 days of approval
• The carrier must physically scan the return within that window
• Late returns may be refused

Product Condition

• Items must be new, unworn, odor-free, and include all original tags
• Items may be tried on indoors only
• Shoe boxes must be shipped back inside a protective outer shipping box
• Items returned in unsellable condition will not be accepted
• Returns showing signs of outdoor use, wear, modification, or missing components will be refused.

Exchanges (U.S. Only)

• Eligible full-price U.S. orders receive one free exchange, including a prepaid return label and free outbound shipping
• Additional exchanges are subject to a flat $10 fee (covers return + outbound shipping)
• Exchanges are subject to product availability
• Promotional discounts apply only to the original purchase and are not reissued

Returns & Refunds (U.S.)

• A flat $10 return label fee will be deducted from all domestic refunds
• Original shipping charges and protection are non-refundable
• Refunds are issued to the original payment method within 24–72 hours after inspection (processing times may vary by payment provider)
• Refunds cannot be redirected, split, or converted

Discounted & Final Sale Items

• Final Sale: Items marked FINAL SALE and all MYSTERY items are not eligible for return or exchange.
• Discounted Items: Most discounted items (typically 20-60% off) are eligible for return but are not eligible for the free first exchange. A $10 return label fee will be deducted from eligible refunds.

Return Process

All returns must be approved by STRAYE before being shipped back.

Return instructions will be provided once the request is reviewed and approved.

Return Shipping & Risk

• Responsibility transfers to STRAYE once the return is physically scanned by the carrier
• Returns lost in transit without proof of carrier scan are not covered
• Returns that do not meet policy conditions may be refused or returned at the customer’s expense
• Refused returns may be shipped back to the customer at their expense
• Failure to follow this policy may result in denial of a return, exchange, or refund.

International Orders

• International orders are final sale and are not eligible for returns or exchanges.
• If your item arrives damaged, defective, or you receive the wrong item, contact us within 14 days of delivery.
• Photos are required for all product claims.
• Duties, VAT, taxes, shipping charges, and related fees are non-refundable unless required by law.
• If STRAYE confirms an error or defect, we will provide an appropriate remedy at our sole discretion.
• STRAYE reserves the right to offer a courtesy accommodation for sizing issues or other unique circumstances, but is under no obligation to do so.
• Claims that cannot be verified through photos or supporting documentation may be denied.

Policy Enforcement

• STRAYE reserves the right to deny returns or limit service for accounts showing excessive returns, abuse, or fraudulent activity.
• STRAYE reserves the right to update this policy at any time without prior notice.