- STRAYE does not accept returns on International orders. It is not cost effective for both parties.
REQUEST RETURN AUTHORIZATION
- You have up to 14 days upon receiving shipment to return items purchased on straye.com.
- Returned item(s) must be in new and unused condition with the original tags still attached.
- Once your order is received and inspected, a refund to your original payment method will be processed.
- Shipping fees and SHIP SAFE are non-refundable.
- Once your return is delivered allow 3-5 business days for inspection.
- After inspection allow 24-48 hours for your refund to be processed.
- STRAYE is not responsible for fees associated with return-to-sender packages.
STRAYE does not offer exchanges. We ask that you return the product for a refund and place a new order for the preferred item(s).
- STRAYE does not offer returns on purchases made at other retailers or online sellers.
- Frequent returns or unusual patterns/activities will be flagged in our system. If we notice that our return policy is being abused, we reserve the right to cancel or refuse future orders and cancellation requests.
- Returns we receive that do not use the provided return shipment label will be refused. Any alterations to the label will not be accepted.
- Returns received that are not in sellable condition will incur a $10 repurposing fee.