Track your order

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. That link is the most accurate way to follow your package. Tracking updates once the carrier scans the package. This can take up to 24–48 hours after shipment.

You can also track your order by logging into your account:

Log in

Tracking updates

• Tracking numbers are created when your label is generated.
• Carrier scans may take 24–48 hours to appear after shipment.
• Updates come directly from the carrier (UPS, DHL, FedEx).

Haven’t received tracking?

• Check your spam folder.
• Make sure the email used at checkout is correct.
• During sales or peak periods, processing may take longer.

Still need help?

Email service@straye.com with:

• Your order number (ex: #12345)
• The email used at checkout
• Your shipping ZIP / postal code

Note: Tracking may take 24 hours to show movement after a label is created.