Below is everything you need to know about how STRAYE ships orders — including processing times, fees, restrictions, and what to expect for domestic and international deliveries.
You may edit or cancel your order within 24 hours of placing it, provided a shipping label has not yet been created.
Once a shipping label is created, orders cannot be modified or canceled and all shipping fees are non-refundable.
Requests made after 24 hours are not guaranteed and may be declined.
Orders placed Monday–Friday typically ship within 3–5 business days. Processing time excludes weekends and holidays.
STRAYE allows a maximum of 2 pairs of footwear per order.
Once your order ships, you’ll receive an automated email with tracking details.
If no tracking number appears yet, your order is still being processed.
You may also check your order status at any time via our order tracking page.
STRAYE does not ship to PO boxes or APO/FPO addresses.
Orders shipped to hotels are delivered at the customer’s risk. STRAYE does not guarantee delivery timing relative to check-in or check-out and is not responsible for packages received before arrival or after departure.
Orders shipped to freight forwarders, mail forwarding services, consolidation warehouses, or re-shipping addresses are final sale.
Responsibility transfers to the forwarding service once delivered. STRAYE is not responsible for loss, damage, delays, or non-delivery after delivery to the forwarding address.
SHIP SAFE shipping protection does not apply to forwarded shipments and will not be refunded or honored.
To reduce fraud and delivery issues, STRAYE may require additional verification or restrict shipping options for certain orders.
If an order is canceled due to risk, a full refund will be issued. Shipping protection fees are non-refundable.
Customers are responsible for providing accurate shipping information. Once an order ships, STRAYE cannot reroute or modify delivery.
If an incorrect address was entered, customers must contact the carrier directly (e.g., UPS MyChoice or ondemand.dhl.com for DHL).
Refunds are issued only if a package is returned to STRAYE as undeliverable, minus return shipping and any protection fees.
Repeated delivery issues may require signature confirmation on future orders.
Once an order ships, responsibility transfers to the carrier.
Orders placed without SHIP SAFE protection are not eligible for refunds, replacements, or store credit for lost or stolen packages.
If your package appears missing, contact service@straye.com to initiate a carrier investigation.
If a claim is opened directly with the carrier by the customer, STRAYE cannot assist further.
SHIP SAFE is optional shipping protection covering loss or theft during transit or after delivery, subject to the following:
SHIP SAFE does not apply to freight-forwarded orders.
Pre-order items reserve your pair in advance. Estimated ship dates are listed on product pages and may change due to port or carrier delays.
Pre-orders ship in the order they are placed.
| Region | Transit time | Fees |
|---|---|---|
| USA | 3–7 business days (approx) | $125+ – Free Under $125 – $10 |
| USA outer territories | 5–10 business days (approx) | $20 |
| Region | Transit time | Fees |
|---|---|---|
| International | 5–10 business days (approx) | $20 USD flat via DHL Express |
Shipments to Mexico are temporarily unavailable due to a customs hold on footwear imports.
We do not ship to restricted countries listed below. SALE items are not available for international orders.
Duties and taxes are collected at checkout through Global-e’s Delivered Duty Paid (DDP) model.
Duties, VAT, shipping, and related fees are typically non-refundable.
Any exceptions are handled at STRAYE’s discretion.
Orders shipping to U.S. addresses must be placed using U.S.-issued payment methods.
Orders placed with international cards may be flagged for verification and canceled if not confirmed.
If your order is already with DHL, use ondemand.dhl.com to update delivery details.
If contacted by DHL or customs authorities, it is the customer’s responsibility to respond promptly.
Failure to respond may result in delays, returns, or forfeited shipments.
Due to carrier, customs, or banking restrictions, STRAYE does not ship to the countries listed below.
If your country is not listed but checkout fails, contact service@straye.com.
