COUNTERFEIT EDUCATION

STRAYE.COM IS THE ONLY OFFICIAL WEBSITE WITH THE STRAYE NAME.

AS A PREMIUM GLOBAL BRAND, STRAYE IS RECOGNIZED WORLDWIDE. UNFORTUNATELY, COUNTERFEITERS ATTEMPT TO EXPLOIT OUR POPULARITY BY DECEIVING CUSTOMERS WITH FAKE PRODUCTS. WE ARE ACTIVELY WORKING WITH CUSTOMS OFFICIALS AND LAW ENFORCEMENT GLOBALLY TO COMBAT THE MANUFACTURING, SHIPMENT, AND SALE OF COUNTERFEIT GOODS. WE AGGRESSIVELY SHUT DOWN COUNTERFEIT STRAYE WEBSITES AND MARKETPLACES TO PROTECT OUR CUSTOMERS. COUNTERFEIT PRODUCTS ARE OFTEN MADE WITH INFERIOR MATERIALS, LACKING THE QUALITY, DETAIL, AND CRAFTSMANSHIP THAT DEFINE AUTHENTIC STRAYE PRODUCTS. THE ONLY WAY TO GUARANTEE YOU'RE PURCHASING GENUINE STRAYE IS BY SHOPPING ON STRAYE.COM OR THROUGH TRUSTED, REPUTABLE RETAILERS.

HOW TO SPOT FAKE STRAYE WEBSITES: KEY STEPS TO PROTECT YOURSELF

LOOK SHARP: PAY CLOSE ATTENTION TO EVERY DETAIL.
BEWARE OF FAKES: IF THE WEBSITE URL INCLUDES "STRAYE" BUT ISN’T STRAYE.COM, IT’S FAKE.
CHECK THE URL: DOES IT LOOK SUSPICIOUS? ODD LETTERS OR NUMBERS? ENSURE THE SITE STARTS WITH “HTTPS://” – THE “S” MEANS IT’S SECURE AND ENCRYPTS YOUR DATA.
REVIEW THE SITE QUALITY: NOTICE ANY SPELLING OR GRAMMATICAL ERRORS. LEGITIMATE WEBSITES DON’T CUT CORNERS – FAKES OFTEN DO.
CONTACT INFO: A VAGUE “CONTACT US” FORM WITH NO SPECIFIC EMAIL OR AN ODD EMAIL ADDRESS? BE CAUTIOUS. GENERIC LIVE CHATS THAT DODGE-SPECIFIC QUESTIONS? THAT’S A RED FLAG.
CHECK POLICIES: DO THE TERMS & CONDITIONS, WARRANTIES, OR PRIVACY POLICIES SEEM INCONSISTENT OR MISSING ALTOGETHER? AUTHENTIC WEBSITES HAVE CLEAR, CONSISTENT LEGAL TERMS.
PHONE NUMBER: CALL IT IF A PHONE NUMBER IS LISTED. DID ANYONE ANSWER? FAKES WON’T STAND UP TO THIS SIMPLE CHECK.
PHOTOS: COUNTERFEITERS OFTEN STEAL IMAGES AND LAYOUTS DIRECTLY FROM STRAYE.COM. STAY VIGILANT AND CROSS-CHECK ALL THE DETAILS ABOVE.

PRICES TOO GOOD TO BE TRUE?

EXTREMELY LOW PRICES OR DEEP DISCOUNTS ARE CLASSIC TACTICS TO BAIT AND DECEIVE YOU. IF IT SEEMS TOO GOOD TO BE TRUE, IT PROBABLY IS. THESE SITES OFTEN TAKE YOUR MONEY AND PERSONAL INFORMATION, DELIVERING NOTHING IN RETURN. COUNTERFEIT STRAYE PRODUCTS ARE ALMOST ALWAYS SOLD AT LOWER PRICES. DON’T RISK IT—TRUST ONLY OFFICIAL CHANNELS TO GET THE REAL DEAL.

CHECK CUSTOMER REVIEWS FROM MULTIPLE SOURCES

DON’T RELY ON JUST ONE SITE—VERIFY CUSTOMER REVIEWS ACROSS SEVERAL TRUSTED PLATFORMS. A BROAD RANGE OF FEEDBACK HELPS YOU SPOT INCONSISTENCIES AND AVOID FAKE OR UNRELIABLE SELLERS. ALWAYS CROSS-CHECK!

ADDITIONAL STEPS TO PROTECT YOURSELF:

AUTHORIZED RETAILERS: TO GUARANTEE YOU'RE GETTING GENUINE STRAYE PRODUCTS, ALWAYS SHOP ON STRAYE.COM OR THROUGH REPUTABLE, TRUSTED RETAILERS.
PAY WITH A CREDIT OR DEBIT CARD: USING A CREDIT OR DEBIT CARD OFFERS PROTECTION. MOST BANKS AND CREDIT CARD COMPANIES ALLOW YOU TO DISPUTE FRAUDULENT CHARGES AND RECOVER YOUR MONEY IF YOU'VE BEEN SCAMMED BY A FAKE WEBSTORE.

WE ONLY HAVE ONE INSTAGRAM: @THESTRAYE.

WE DO NOT HAVE OTHER SOCIAL MEDIA ACCOUNTS. IF IT’S NOT FROM STRAYE.COM OR OUR OFFICIAL INSTAGRAM @THESTRAYE, IT’S NOT AUTHENTIC. DON’T GET ROBBED BY FAKES!

FOR AUTHENTIC HEAT, TRUST ONLY STRAYE.COM—ACCEPT NO SUBSTITUTES!

STRAYE.COM is the only authentic site with the word STRAYE in it.

As a premium global brand, we are popular around the world. Counterfeiters try to benefit from our popularity by fooling customers into purchasing fake products. We are constantly working with Customs Officials and Law Enforcement globally to tackle manufacturing, shipment, and sale of counterfeit goods. We actively take down online counterfeit STRAYE websites and marketplaces to help protect our customers.Counterfeiters mislead consumers and often create replications or recreations of STRAYE products intending to trick you into believing it is a genuine product. These counterfeit products are often made with dubious and inferior materials, and lack quality, detail, and craftmanship that characterize authentic STRAYE product.You can also purchase authentic STRAYE products on STRAYE.com and shop any limited-time sales. The best way to ensure you’re getting authentic STRAYE product is to shop on STRAYE.com, or a reputable and trusted retailer.

TRUST STRAYE: DON’T SETTLE FOR LESS—GET YOUR AUTHENTIC HEAT RIGHT HERE!

Here Are Some Simple Steps You Can Take To Help Spot A Fake STRAYE Webstore

LOOK CLOSELY - Carefully inspect the contents of the webstore - details matter!

BEWARE OF IMPOSTERS! ANY WEBSITE WITH STRAYE IN THE URL THAT ISN'T STRAYE.COM IS A FAKE.

Website URL: Does it look odd? Use of letters or numbers in odd places? Ensure the site is secure by checking if the URL starts with https://. The “s” indicates the website uses encryption to transfer data, protecting it from hackers.
Overall site experience: Are there spelling mistakes or grammatical errors? This indicates the website was created quickly. Legitimate websites have few to zero spelling or grammatical errors.
Contact Us” section: Does it use an odd email address? Does it only have a contact form without a specific email address provided? Beware of live chats that only generate generic responses and do not answer your specific questions.
Policies, Warranties, and Legal Terms: Are the Terms & Conditions, warranties, and privacy policy not helpful, inconsistent, or non-existent?
Phone Number: Is there a phone number listed? Did you call the phone number and get an answer?
Pictures: It is important to keep in mind that counterfeiters will often take pictures and website layouts directly from STRAYE.com and use them to sell counterfeit product. Therefore, you should continue to be wary and take into account the details listed above.

PRICES TOO GOOD TO BE TRUE

Prices that are very low or at a deep discount are often used as a tactic to lure you in. Walk away if the price is too good to be true.
Often these sites will take your money and personal information and you will receive no product.
Counterfeit STRAYE product is usually sold at a lower price.

CHECK CUSTOMER REVIEWS

Use multiple sources to look at various websites that collect customer reviews.

Here Are Some Additional Steps You Can Take:

AUTHORIZED RETAILERS: The best way to ensure you are getting authentic STRAYE product is to shop on STRAYE.com, or a reputable and trusted retailer. Check out our store locator to find an authorized retailer near you.
PAY WITH A CREDIT CARD OR DEBIT CARD: Most banks or credit card companies have processes that will allow you to dispute the charge and get your money back if you have purchased from a fake, fraudulent, or scam webstore.

: The presence of counterfeit products in the marketplace is an unfortunate reality for many popular brands including STRAYE. Though we aggressively pursue the removal of this product through various means, please be aware that there is still counterfeit STRAYE product being offered to consumers primarily through online websites, auction sites, and trade boards.
If you are viewing STRAYE product online anywhere other than STRAYE.com, our affiliated ZUMIEZ or PHARMACY online stores, or an authorized retailer, and the domain name includes "STRAYE", and any variation of this word, and/or includes one of our style names in the domain address, e.g. "strayeshoes", you can assume the product is counterfeit.ware that there is still counterfeit STRAYE product being offered to consumers primarily through online websites, auction sites, and trade boards.
If you are viewing STRAYE product online anywhere other than STRAYE.com, our affiliated international online stores, or an authorized retailer, and the domain name includes "STRAYE", and any variation of this word, and/or includes one of our style names in the domain address, e.g. "strayeshoes", you can assume the product is counterfeit, if they even have product at all. Most counterfeit STRAYE sites just take your money and never ship you anything at all.
: If product is purchased from unauthorized sources, we will not accept the product for exchange/refund or warranty replacement. We will also not assist with disputes relating to such purchases. Unfortunately, there are thousands of sites claiming to sell authentic products.

Should you suspect that you have already purchased counterfeit product, most banks or credit card companies have processes that will allow you to dispute the charge and get your money back. While every company has different procedures, we can't determine how your dispute will be processed, however, we have heard from some customers that their disputes have been processed successfully. STRAYE cannot help you with any credit card disputes for counterfeit products.
: Should you question the authenticity of your STRAYE product, you can refer to the pictures and goods that we have available on our website. Take into account the quality of your product, the packaging it came in, and how it compares to our current products available on STRAYE.com.

Look at the quality of your USTRAYE product. Are the seams poorly stitched? Is the flame coming off/shedding? Does the coloring seem off or differ from one shoe to the other? These are all signs of a poorly made counterfeit product.
: If you choose to purchase STRAYE products from somewhere other than STRAYE.com or an authorized retailer, it does not necessarily mean your STRAYE product is fake, although, please keep in mind that the chances they are counterfeit are greatly increased.
: We do not ship any products directly from China. While we do have overseas manufacturing, all products are shipped to our warehouse where they go through our quality control process.